Terms of Use for people who use HopeLinx through their organization

These terms apply to you if you use HopeLinx because a recovery housing organization ("your organization") gave you an account, sent you a form to fill out, or sent you a link to pay. By signing in, submitting a form or making a payment, you agree to them.

HopeLinx is made by HopeLinx LLC, an Ohio company ("HopeLinx", "we"). Your organization's subscription is governed by its own agreement with us, the Terms & Conditions of Service. If anything in that agreement conflicts with these terms, that agreement controls for your organization; these terms still govern your own use.

Your account

Your organization creates your account, decides what you can see and do, and can change or end your access at any time. Keep your password to yourself, do not share your sign-in with anyone, and tell your organization right away if you think someone else has used your account. Turn on two-step verification if it is offered to you.

Using HopeLinx properly

You agree to:

• use HopeLinx only for your organization's work or your own stay, and only as your role allows;
• look at other people's records only when your role allows it and you need to;
• enter true information;
• not try to get around security, test it, interfere with HopeLinx, or access accounts or records that are not yours;
• not upload anything unlawful, abusive or infringing;
• not enter card numbers, bank credentials or other payment details anywhere except the payment fields provided by Stripe.

Your organization may have its own rules for using HopeLinx. Those rules apply too.

Your information and your organization's records

What is kept about you, who sees it and how it is used is explained in the Privacy Notice. Your organization owns the records it keeps in HopeLinx and is responsible for them. HopeLinx does not decide what goes into your record.

Messages

Texts, emails and chat messages are sent by your organization through HopeLinx. You can stop texts by replying STOP. Message and data rates may apply.

Payments

Payments made through HopeLinx are processed by Stripe. Card details go directly to Stripe; HopeLinx never sees or stores a full card number. Amounts, due dates, refunds and disputes are between you and your organization; HopeLinx records payments on your organization's behalf and sends receipts when your organization asks it to.

Not medical, legal or emergency advice

HopeLinx is software for running recovery housing. Nothing in it is medical, clinical, legal or financial advice, and it is not an emergency service. If you are in danger or need urgent help, call 911 or your local emergency number.

HopeLinx AI

If your organization uses HopeLinx AI, its answers are generated from your organization's records and can be wrong or incomplete. Staff are responsible for checking them before acting on them, and any change HopeLinx AI proposes waits for a staff member's approval.

Availability and changes

We work to keep HopeLinx available and improve it, and we may add, change or remove features. HopeLinx may be unavailable at times for maintenance or for reasons outside our control.

No warranty; limits on liability

HopeLinx is provided as it is. To the fullest extent the law allows, we make no warranties about it, and we are not liable to you for indirect, incidental or consequential losses, or for decisions your organization makes using HopeLinx. Nothing in these terms takes away rights the law gives you that cannot be limited.

Ending your use

Your organization can end your access at any time. You can stop using HopeLinx at any time; your organization's records stay with your organization.

Governing law

These terms are governed by the laws of the State of Ohio. Any dispute will be brought in the state or federal courts in Lucas County, Ohio.

Changes to these terms

When these terms change in a way that matters, we update the date above and tell organizations through HopeLinx. Continuing to use HopeLinx after that means you accept the change.

Contact

HopeLinx LLC, Ohio, United States. Email: info@hopelinx.com.